Shipping
Orders will be despatched by Royal Mail, or other services as detailed
during the order process. Shipping by Royal Mail is included in the
sales price.
Customs & Excise
Overseas
customers of Your Pet Online should be aware that they may be subject
to local import duties and taxes. These charges are levied on arrival
at the specified destination by local authorities. Any such additional
charges are to be borne by the customer. Customs policys and charges
vary widely from country to country, thus we advise that you contact
your local customs office for further information prior to making an
order. Please also note that international deliveries may be subject to
inspection by customs authorities, and as the purchaser of a product
from Your Pet Online, you are regarded as the Importer of the product/s
ordered. Please ensure that when ordering such goods, you comply with
all the laws and regulations or your country. All overseas customers
are strongly advised to contact their local customs authority prior to
ordering.
Our Part
When you place an order
on the website, we will send you an e-mail confirmation of your order.
This e-mail contains details of your order, and represents your
invoice. You will be able to track the progress of your order through
your account on the website. If you require further information on your
order, please contact:
customerservices.yourpetonline.com. This email address is being protected from spam bots, you need Javascript enabled to view it
Stock levels permitting, we will endeavour to despatch your goods within 2-5 working days of clearance of payment for your order. However, due to the nature of subscriptions and purchasing issues before publication, this may vary, and issues will be despatched on publication. If you have any questions about your order, please contact us through the "Contact Us" page.
Returns Policy
Customers
in the European Union are entitled to a 7 day "cooling off" period,
during which goods may be returned for a full refund (excluding postage
costs). The cost of postage for any items returned during this time is
to be borne by the buyer.
